Return Policy

In the unlikely event that you are not satisfied with the product(s) you purchase from Elite Picnic Backpacks, you will have the confidence that you can request a return or exchange the item within 30 days of receipt, less any shipping charges that were incurred. Any returned items to Elite Picnic Backpacks must be in new unused condition and packaged in the original manufacturer's box. All of the products parts, accessories, registration cards, etc must be returned for full credit.

How to Return a Product

In the unlikely event you are required to return a product to Elite Picnic Backpacks follow these instructions: Contact us to receive a RMA (Return Merchandise Authorization) number. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.  Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Elite Picnic Backpacks is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.  Place a shipping label on the box and return the product to the address given to you when you receive  your RMA number. Please remember to include your RMA number on the shipping label. The Return Materials Authorization (RMA) will expire 10 business days from the date that it was issued. · After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase minus the original shipping cost, replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement.

Your satisfaction is guaranteed.