Return Policy

Only products that are damaged in shipping or have a manufactures defect will be able to be returned as we do not accept exchanges on any items. Thank you.

How to Return a Product

In the unlikely event you are required to return a product to Elite Picnic Backpacks follow these instructions: Contact us to receive a RMA (Return Merchandise Authorization) number.You will be charged a 15% Re-stock fee and handling fee of $5.00. Any refund will be minus the shipping, and a  handling fee of $5.00. If the item is being re-shipped you will be billed a shipping fee and also a $5.00 handling fee. A return shipping address will be given to you at this time. An RMA is required to process a return. Returns without authorization are subject to refusal. Carefully repackage the product in the manufacturer's original packaging, making sure to include all parts and paperwork. You may be required to place the manufacturer's box in a sturdier, shipping quality box. You will be charged a replacement fee for missing items or no credit will be given if manufacturer cannot supply replacement parts.  Return the product via UPS or other insured shipping provider. It is recommended that you insure the package as Elite Picnic Backpacks is not responsible for loss or damage to merchandise that is being returned. Please insure the package for your purchase price. In the rare case that we receive a return and it has been damaged during shipment from you to us; we will notify you immediately so that you can file a claim with the shipping company.  Place a shipping label on the box and return the product to the address given to you when you receive  your RMA number. Please remember to include your RMA number on the shipping label. The Return Materials Authorization (RMA) will expire 10 business days from the date that it was issued. · After we inspect your return, we will credit the purchase price back to the original credit card used for the purchase minus the original shipping cost, replacement part fees that may apply. Please allow up to 2-4 weeks for the credit to appear on your statement.

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